Dashboard

The Dashboard shows how one environment is doing: what your agents did, how approvals went, and what needs someone. It covers the environment picked in the menu, over the last 7, 30 or 90 days. Days run from midnight to midnight in your organization's time zone.

The console opens on the Dashboard after you sign in. Admins see Get started first, until they finish it or click Hide this guide.

What each role sees#

Everyone sees only what their role can already open elsewhere in the console:

Tool calls#

Four tiles count the period's calls: Tool calls, Succeeded, Denied, and Failed or unknown. Each tile shows:

• the change against the previous period of the same length, for example the 30 days before;
• a line of the daily counts.

Click a tile to open Executions & audit filtered to those calls.

Tool calls per day has a bar per day. Point at a bar to see how that day's calls ended. Click Show as table to see every day's numbers.

Each call counts on the day it arrived, under its outcome now. A call that waited for approval and then ran counts as Succeeded once it's done. Until then it's In progress.

Approvals#

• Waiting now: requests waiting for a decision.
• Expiring within an hour: waiting requests that expire within the hour.
• Time to decide: how long people took to approve or reject, as a median and an average. Requests that Gatelion closed itself are left out, for example when the policy changed.
• How the period's requests ended: approved, rejected, expired or still waiting.
• Waiting longest: the five oldest waiting requests. Click one to open it in Approvals.

Busiest agents, tools and rules#

• Busiest agents and Busiest tools: the five with the most calls, and how many of those calls were denied.
• Rules that stop or hold calls: the policy rules that denied calls or held them for approval most often. No rule matched means the policy's default denied the call.

Click an agent, a tool or a rule to see its calls in Executions & audit.

Needs attention#

Admins see what needs someone in this environment:

• Unknown outcomes to settle: calls whose result Gatelion couldn't confirm. Check the system, then settle them in Executions and audit.
• Gateways not heard from: Gateways that are switched on but haven't contacted Gatelion for 10 minutes or more. Agents calling through them get nowhere. See Gateways.
• Agent tokens expiring within 7 days: issue a new token before the old one stops working. See Agents and tokens.

Below these, today's Tool calls a day and Approval requests a day are shown against your limits. They cover your whole organization. Details: Usage and limits.

Refreshing#

The Dashboard loads when you open it. Click Refresh to load it again. It doesn't update by itself.

Still stuck? Contact support from the console.